Refund Policy

Transparent and equitable refund terms for your confidence

Introduction

At CollectiveInfoPoint, we recognize that plans can alter, and we aim to offer clear and honest refund guidelines. This document details the conditions in which refunds are granted for yacht charter services.

It's important to thoroughly review this guideline before reserving a charter. Committing to a booking with CollectiveInfoPoint implies acceptance of these refund terms.

Cancellation and Refund Timeline

More than 72 Hours Prior to Charter

100% Refund

Qualified for: Complete refund except for service charges

Refund Duration: 5-7 working days

Service Charge: €50 for card payments

Requirement: Must be formally requested through email or telephone

24-72 Hours Before Charter

50% Refund

Qualified for: Half the total charter fee

Refund Duration: 7-10 working days

Service Charge: €25 deducted from the reimbursement

Requirement: Valid justification needed; administrative charges apply

Less than 24 Hours Prior to Charter

No Refund

Qualified for: No refund option

Exception: Urgent circumstances might be reviewed

Alternative: Charter voucher might be provided based on managerial discretion

Requirement: Proof needed for urgent claims

Cancellations Due to Weather

Our Commitment in Case of Bad Weather

Your safety comes first. If our certified captain deems the weather conditions unsafe for yachting, we offer several alternatives:

  • Full Reimbursement: Granted if rescheduling is unfeasible
  • Reschedule: Alter the date of your charter to our next availability without extra charges
  • Charter Voucher: Issued, valid for one year from the initial charter date

Weather Evaluation Process

Our approach to assessing weather includes:

  • Evaluating wind velocity and bearing
  • Assessing wave heights and oceanic conditions
  • Forecast analysis for visibility and precipitation
  • Adhering to Coast Guard bulletins and notifications
  • Professional skipper's safety assessment

Timeline for Decisions: Weather-based cancellation decisions are made at least 4 hours prior to the planned departure.

Refunds in Medical Emergencies

Situations of Urgency

We comprehend that sometimes medical emergencies arise. Under these conditions, special considerations may be made:

  • Unexpected sickness or injury mandating hospitalization
  • Demise within the immediate family
  • Urgent military summons or deployment
  • Summons to court or duty on a Jury
  • Natural catastrophes impacting travel plans

Required Documentation

To carry out emergency refund requests, you'll need to provide:

  • Hospital records or medical certifications
  • A death certificate, in applicable cases
  • Military deployment documentation
  • Legal notifications such as subpoenas or jury obligations
  • Emergency bulletins or governmental advisories related to travel

Processing: Requests for emergency reimbursements are handled within 3-5 working days upon receipt of the necessary paperwork.

Cancellations Due to Operational Issues

Technical Difficulties

If the yacht allocated to you faces technical issues that can't be resolved:

  • Substitute Yacht: Efforts will be made to allocate an equivalent yacht
  • Complete Reimbursement: If we can't provide a satisfactory alternative
  • Partial Reimbursement: In case the substitute yacht offers different pricing
  • Additional Compensation: We may propose extra compensation for any inconvenience caused

Unavailability of Crew

In the unusual event that a certified crew isn't available:

  • Crew substitutions will be arranged where feasible
  • Complete refund if the charter is unable to proceed
  • Options to reschedule without incurring extra costs

How Refunds Are Processed

Methods of Payment

Refunds are credited back to the original mode of payment used during reservation:

  • Cards: Within 5-7 working days
  • Bank Wires: 7-10 working days
  • Cash/Check: 3-5 working days

Service Charges

Card Transactions

€50 fee for rescissions made beyond 72 hours from the charter

Bank Transfer Transactions

€25 fee for all bank transfer reimbursements

International Transactions

Extra charges might be applicable for international transactions

Crediting Charter Fees

Scenarios for Issuing Credits

Charter fee credits might be offered as an alternative to reimbursement under certain conditions:

  • Late cancellations (less than a day's notice)
  • Cancellations due to weather factors
  • Voluntary requests to alter booking dates
  • Disruptions due to operational factors

Conditions for Credits

  • Validity Length: 12 months from issuance
  • Transfer Constraints: Credits cannot be exchanged with others
  • Value: Equal to the full charter fee (excludes service charges)
  • Utilization: Applicable to any future charter space
  • Non-extendable: Validity will not be extended past 12 months

Reimbursements for Partial Services

Interruptions During Service

If your charter is halted or cut short for reasons within our control:

  • A proportional refund for the time not utilized
  • Voucher for a future charter equivalent in value
  • Offer of complimentary services or potential upgrades

Disturbances Caused by Clients

If a charter is prematurely ended due to client misconduct or breaches of safety protocols:

  • No reimbursement for the portion not used
  • The full payment is still required
  • Additional fees may be imposed

Methods for Contesting Refund Decisions

If you are dissatisfied with a refund ruling, you have the right to:

  • Propose a reassessment by our executive team
  • Submit added evidence or documentation
  • Look for a solution via consumer advocacy groups
  • Resort to lawful actions as governed by relevant statutes

Procedures for Requesting Refunds

First Step: Reach Out

To apply for a refund, reach us through:

Second Step: Submitting the Request

Your refund application should contain:

  • Confirmation code of your booking
  • The scheduled date and time of the charter
  • The rationale for cancelling
  • Relevant corroborative paperwork (when needed)
  • Chosen method of refund

Third Step: Consideration and Execution

We'll confirm receipt of your application in a day, evaluate it as per our guidelines within 2 days, and facilitate approved refunds following the timeline mentioned prior.

Significant Information

  • All demands for refunds should be made in written form
  • Reimbursements are dispensed in € notwithstanding the initial currency used
  • Securing travel insurance is highly recommended
  • This policy is amendable with a prior 30-day notice
  • Payouts are subject to the prevailing taxes and regulatory mandates

Reach Out for Assistance

For inquiry on refunds or to forward a refund request:

Refunds Department
CollectiveInfoPoint Marine Services Ltd.
Port de Monaco
Monaco 98000
Monaco

Telephone: +377 93 10 63 00
Electronic Mail: [email protected]
Operating Days: Monday to Friday from 9:00 AM until 5:00 PM

Date of Last Revision: August 22, 2027

This Refund Policy is framed to be equitable and clear. We encourage full review of these conditions before securing a charter and we're here for any clarification.